EMPLOYEE ENGAGEMENT
Post COVID challenge – will working life ever be the same again? Employee engagement will be an important element of getting people back together, inspired and purposeful
WHAT IS EMPLOYEE ENGAGEMENT?
Employee engagement is about ‘creating opportunities for employees to connect with their colleagues, managers and the wider organisation. It is also about creating an environment where employees are motivated to want to connect with their work and really care about doing a good job’.
Chartered Institute of Personnel and Development
In practical terms it is about creating a culture whereby everyone is going the extra mile and giving discretionary effort, it is working smarter with a common sense of purpose.
WHY BOTHER?
Engaged Employees will be:
PROUD TO WORK FOR YOU
Sell your brand/products at every opportunity
LOYAL
Be less likely to take sick days
Go the extra mile to ensure they are technically up to date, because they don’t want to let you or your brand down
COST CONSCIOUS
Work collaboratively amongst their teams allowing you to use your resources effectively
CARE ABOUT YOUR CLIENTS OR CUSTOMERS AS MUCH AS YOU DO
People will listen to your customer and feedback to senior management as to what your customers are thinking, doing, and wanting from your business.
Your people will be innovative and creative to cross-sell existing products and create new services sales lines and products
Four key enablers for engagement are:
Leadership – clearly expressed purpose of an organisation, stretch, discipline, trust and support.
Line Management – Day to day support for your people
Employee Voice – A strong sense of listening and of responsiveness permeates the organisation, enabled by effective communication
Integrity – Behaviour is consistent with values.
If post-Covid you are struggling to get the mojo back and your business needs more:
innovative creativity.
Renewed customer service with ‘Excellence’
Sales of your product or services
Opportunities to make your resources stretch further
Reduction of absence
Increased productivity
Re-energising
Make an appointment to discuss how you might initiate and develop a positive culture of engagement into your workplace.